Miklós Pakurár

Institute of Applied Informatics and Logistics, 

Faculty of Economics and Business, University of Debrecen,

Debrecen, Hungary 

pakurar.miklos@econ.unideb.hu

Supply chain integration, organizational performance and balanced scorecard: An empirical study of the banking sector in Jordan

Hossam Haddad

Institute of Applied Informatics and Logistics, 

Faculty of Economics and Business,

University of Debrecen, Debrecen, 

Hungary

hossam.haddad@econ.unideb.hu

József Popp

Institute of Sectoral Economics and Methodology,

Faculty of Economics and Business, 

University of Debrecen, Debrecen, 

Hungary

popp.jozsef@econ.unideb.hu

Tehmina Khan

RMIT University, 

Melbourne, Australia

tehmina.khan@rmit.edu.au

Judit Oláh

Institute of Applied Informatics and Logistics,

Faculty of Economics and Business, 

University of Debrecen, Debrecen, 

Hungary

olah.judit@econ.unideb.hu

Abstract. This paper examines the impact of supply chain integration on organizational performance in Jordanian banking sector. Supply chain integration is divided into two categories: customer and internal integration. Organizational performance comprises of the following perspectives: customers, internal processes, organizational capacity and stewardship. The results demonstrate that supply chain integration is significantly related to organizational performance. Evidence of the improved organisational performance is also provided in the feedback from some of the surveyed banks. Internal integration impacts all four organizational performance dimensions; however, customer integration has impact only on customer perspective. The results suggest that improved customer involvement could help develop the banks’ performance. Primary data was collected by using a questionnaire at Jordanian banks. The research model was tested using data from the sample (n=112) of nine banks in Jordan. The data was analysed by means of exploratory factor analysis. The results of the multiple regression analysis show that supply chain integration effects significantly organizational performance.

Received: December, 2018

1st Revision: January, 2019

Accepted: May, 2019

DOI: 10.14254/2071-8330.2019/12-2/8

JEL Classification: G21, L26, O16

Keywords: supply chain integration, customer integration, internal integration, organizational performance, banks