Trust and communication in the context of leaders and employees
Vol. 16, No 3, 2023
Gabriella Kuráth
Department of Leadership and Organizational Sciences, Faculty of Business and Economics, University of Pécs, Hungary kurath.gabriella@ktk.pte.hu ORCID 000-0003-2279-5935 |
Trust and communication in the context of leaders and employees |
Edit Bányai
Department of Leadership and Organizational Sciences, Faculty of Business and Economics, University of Pécs, Hungary banyai.edit@ktk.pte.hu ORCID 0000-0002-0639-726X Norbert Sipos
Department of Leadership and Organizational Sciences, Faculty of Business and Economics, University of Pécs, Hungary sipos.norbert@ktk.pte.hu ORCID 0000-0001-8815-0027 Tímea Venczel-Szakó
Department of Leadership and Organizational Sciences, Faculty of Business and Economics, University of Pécs, Hungary szakot@ktk.pte.hu ORCID 0000-0002-2127-0187 Márta Konczos-Szombathelyi
Department of Leadership and Marketing, Faculty of Economics, Széchenyi István University, Hungary kszm@sze.hu ORCID 0000-0001-5248-7752
|
Abstract. The article deals with the topic of communication and trust in leadership which affect the success of cooperation and organizational performance. The paper summarizes the theoretical basis of trust and communication and examines what leaders must do to develop them and achieve the expected results and outcomes. The study focuses on Zenger and Folkman’s model related to the two aspects of leaders’ qualities: warmth and professional competence. The empirical analysis is conducted on a dataset obtained from a Hungarian nationwide omnibus study where 999 responses were collected. The methodology is based on the application of Confirmatory Factor Analysis and Binary Logistic Regression. The research confirmed that trust and communication are significant factors of leadership success, whereas warmth is measured to have twice as much importance as professional competence in building the former two. This is the first study where the Zenger and Folkman’s model is controlled in a Central and Eastern European country in the context of leaders and employees. |
Received: December, 2022 1st Revision: March, 2023 Accepted: July, 2023 |
|
DOI: 10.14254/2071-8330.2023/16-3/9
|
|
JEL Classification: M1 |
Keywords: leader, trust, communication, warmth and professional competence, confirmative factor analysis |